Advisors, Liasons and Advocates
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority, improved patient experience is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously partner with patients and their supporters as well as providers and staff on quality and safety is inherent in all we do.
C&W benefits from positions such as patient navigators, advisors, and liaisons who are responsible for developing, sustaining and evaluating partnership opportunities between patients & families and providers & staff.
These positions work in partnership with agency leadership, program leads, and stakeholders to plan and implement strategies to ensure active patient and supporter engagement including participation in service planning, delivery and evaluation. These roles develop partnership strategies, mentor stakeholders, build capacity around partnerships and coordinate new and existing feedback systems on services, and support other planning activities such as supporting health care professionals in practicing appropriate and effective interpersonal approaches with patients & families.
Contact our Family Advisor, Katie Plain at 604 875-2345 ext. 3519, or by email at Katie.Plain@phsa.ca