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Patient Experience

Patient Experience is a BC Women’s Hospital + Health Centre office that strives to offer supportive, meaningful partnerships between patients, families and their supporters, and care and service teams to enable the best experience possible.

Get Involved

Our advisories and networks enable patients and families to participate in varied roles including sitting on committees, and weighing in on policy design or language, cross campus quality improvements, or the look and feel of documents. 

There are different ways to become involved:

  • Patients as Partners: Patients, families and their supporters are invited to join our network by becoming an e-advisor. E-advisors provide valuable feedback on a number of different projects such as policies, surveys, and general initiatives. 
  • Focus Groups: Patients, families, and supporters may be invited to attend virtual or in-person focus groups to test, consider or try out new systems or technology.
  • Surveys or questionnaires: Throughout the year surveys and questionnaires about patient care or experience are available for completion. Surveys may be completed online, in person, by telephone, or email.

Other Methods of Patient and Family Feedback:

  • Comment Cards: Located throughout our inpatient and outpatient clinic areas, comment cards provide us with helpful feedback.
  • Advisory Committees: We invite patient and family partners to join a variety of advisory committees across our campus and partner with care teams to improve and grow patient-centered care and services 
  • Email or Call Us: Provide feedback through the Patient Experience office by emailing or calling us toll free at 1-844-874-3267. 

What We Do

The Volunteer Resources department provides volunteer support for BC Children's Hospital and BC Women's Hospital + Health Centre. The department is responsible for the recruitment, selection and assignment of volunteers for a variety of patient and service based areas within our facilities.

Tel: 604-875-2143
Engagement Advisors work in partnership with hospital staff to plan and implement strategies to ensure active patient engagement. These roles develop and build capacity around partnership strategies, and coordinate existing and new feedback systems.

C&W Patient & Family Engagement Advisor: 

NICU Family Engagement Advisors: 

NICU Indigenous Patient & Family Engagement Advisor: 

NICU Family Advisors Group contact:

Child, Youth & Reproductive Mental Health Engagement Advisor:

FIR Program Family Advisors: 

‎To continuously improve patient experience is a priority and responsibility shared by everyone at PHSA. We strive to continuously partner with patients, families, supporters, providers and staff on quality and safety, which is inherent in all we do.Patient Experience coordinates and handles all non-monetary donations for BC Women's Hospital + Health Centre.

Patient Experience coordinates and handles all non-monetary donations for BC Children's Hospital. 

Information including what we can and cannot accept is outlined here as well as our wish list.

All staff, programs, departments and external organizations requesting an opportunity to visit the C+W campus for media events, tours, site visits or access to space requests on the must complete this form

For more information, please refer to the submission process form.‎

C+W Sibling Support Centre

As a non-licensed, volunteer-supported environment, the centre will support children or youth that are ages three and older. One Volunteer will play with up to four children at a time. All children visiting the centre must be toilet-trained and able to feed themselves. 


Your Voice Matters Feedback Poster

Scan the QR code on your mobile phone camera to complete our virtual comment card.

Patient & Family Guide

The Patient & Family Guide is a resource to help patients and families plan for a hospital stay or help navigate while in care or accessing services on campus.

Patient & Family Engagement Framework
Patient & Family Engagement Framework

Travel Assistance 

These programs offer transportation support for families travelling from out-of-town to their medical appointments and for hospital stays. 

Health Connections 
Hope Air
TAP - Travel Assistance Program 
Other Travel Help 

Government Information 

BC Emergency Health Services
BC Government Director
Employment Insurance 
Ministry of Social Development and Poverty Reduction 
BC Pharmacare
Jordan's Principle

Patient Engagement In Research (PEIR) Plan



Patient Information – Indigenous Self Identification Process 
The Beryl Institute - Improving the Patient Experience
The LibGuide provides access to Vancouver Public Library resources for inpatients.

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