Health literacy is your ability to find and use health information and services. Understanding health information helps you make safer and better quality health care decisions.
People who are health literate may have fewer emergency room visits, hospitalizations, or worsening health status. Health literacy also depends on healthcare providers communicating clearly and ensuring that information is understood.
We aim to make all information and resources accessible and easy to understand. We also recognize there are diverse cultural values that deserve attention and respect.
Healthcare providers are the medical experts and we support them in integrating health literacy into their day-to-day work, as well as, resources such as pamphlets and instructional videos.
As a patient, family member, caregiver, or supporter, you know best whether the health information you’re receiving is clear! If we can make health information easier to understand or find, let us know.
Contact our Health Literacy Information Specialist, Rebecca Slaven at 604-875-2345 ext. 5391 or by email at Rebecca.Slaven@cw.bc.ca