Skip to main content

Patient Experience

BC Women's Hospital + Health Centre is a place where quality of patient and family experiences is important. We strive to offer supportive, meaningful care in partnership with patients and their supporters so they may have the best experience possible.

Get involved

Patients, Families and Supporters' Voices Matters

There are different ways to become involved:

  • Join a Committee: Patient and Family Advisory Councils provide input to improve patient care and enhance the experience of both patients and their families.
  • Focus Groups: Patients, families, and supporters may be invited to attend virtual or in-person focus groups to test, consider or try out new systems or technology.
  • Surveys or questionnaires: Throughout the year surveys and questionnaires about patient care or experience are available for completion. Surveys may be completed online, in person, by telephone, or email.

Other Methods of Patient and Family Feedback

  • Your Voice Matters: Bi-weekly forums where people are welcomed to drop in to share feedback and express views with hospital leaders and executives.
  • Comment Cards: Located throughout our inpatient and outpatient clinic areas, comment cards provide us with helpful feedback.
  • Partners in Safety: Please report any safety concerns to your provider. For assistance, speak to an employee with an ID badge. You can also contact the Patient Care Quality Office to let your concerns known.
  • “I know you care about me when...” Posters: Use these posters and sticky notes to tell us what made your care special. Poster boards are located across our hospital and health centre.
  • Patient Experience Surveys: Patient experience surveys occur throughout the year and your participation is welcome.
  • Patient and Family Networks: Participate in one of our committees and ensure your voice is heard.
  • Patient Quality Care Office (PCQO): If you have a concern or question about care quality, please contact PCQO at 1-888-875-3256 or by emailing
  • Email Us: Provide online feedback through the Patient Experience office at any time by emailing We are here to hear you!

Youth Advisory Committee

Youth between 12 and 18, share your ideas about how to improve the youth experience.

Kelty Mental Health Youth Ambassador Program

Our youth ambassadors promote mental health and well-being amongst their friends, families, peers and communities.

Youth ambassadors have the opportunity to share ideas and connect with other like-minded youth throughout the year, and to get involved promoting mental health and well-being. Visit the Kelty Mental Health website for more information.

‎Click the picture to enlarge it.

What we do


Volunteer Resources‎

The Volunteer Resources Department provides volunteer support for BC Women's Hospital + Health Centre, BC Children's Hospital and Sunny Hill Health Centre for Children. The Department is responsible for the recruitment, selection, and assignment of volunteers for a variety of patient and service-based areas within the three facilities. 

This support is intended to augment and supplement existing services providing for the psycho-social, emotional, and developmental needs of patients and their families. Volunteers do not perform the functions of paid professional staff.


Our vision is to improve the health of children, youth and women by working with partners, including community partners like volunteers, to ensure access to the best health-care in the best setting. At each of the facilities, volunteers contribute greatly to the hospital experience of families.

Our dedicated and vibrant volunteers are highly motivated, highly appreciated and they are our most valuable resource.

Contact us

Tel: 604-875-2143
Fax: 604-875-3448
Email Volunteer Services

What is Health Literacy?

Health literacy is your ability to find and use health information and services.  Understanding health information helps you make safer and better quality health care decisions.

Why does Health Literacy matter?

People who are health literate may have fewer emergency room visits, hospitalizations, or worsening health status. Health literacy also depends on healthcare providers communicating clearly and ensuring that information is understood. 

How is BC Women's committed to Health Literacy?

We aim to make all information and resources accessible and easy to understand. We also recognize there are diverse cultural values that deserve attention and respect. 

Healthcare providers are the medical experts and we support them in integrating health literacy into their day-to-day work, as well as, resources such as pamphlets and instructional videos. 

How can I be involved?

As a patient, family member, caregiver, or supporter, you know best whether the health information you’re receiving is clear! If we can make health information easier to understand or find, let us know. 

For More Information

Contact our Health Literacy Information Specialist, Rebecca Slaven at 604-875-2345 ext. 5391 or by email at

Francophone Services

Francophone Services provide French-speaking British Columbians with a direct access point to health and wellness-related services and resources. We can also help to answer questions about Medical Services Plan (MSP) and Pharmacare. Check out our online catalogue of French health and wellness related resources. We also provide interpretation and translation services, and partner with community organizations and health authorities. Francophone Services strive to facilitate access to health services and information for French speaking British Columbians across the province.

For More Information

Contact Anne Stoll by phone at 604-875-3923, toll-free 

1-800-663-7100, or by email at

Advisors, Liasons and Advocates

‎In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority, improved patient experience is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously partner with patients and their supporters as well as providers and staff on quality and safety is inherent in all we do.  

C&W benefits from positions such as patient navigators, advisors, and liaisons who are responsible for developing, sustaining and evaluating partnership opportunities between patients & families and providers & staff.

These positions work in partnership with agency leadership, program leads, and stakeholders to plan and implement strategies to ensure active patient and supporter engagement including participation in service planning, delivery and evaluation. These roles develop partnership strategies, mentor stakeholders, build capacity around partnerships and coordinate new and existing feedback systems on services, and support other planning activities such as supporting health care professionals in practicing appropriate and effective interpersonal approaches with patients & families.

For More Information

Contact our Family Advisor, Katie Plain at 604 875-2345 ext. 3519, or by email at

Resources and links


Profiles in Excellence

Patient and family-centered care is at the heart of what we do, every day. To do it well, we engage patients and families in every step of their care.

It starts with having meaningful conversations with our patients and families and engaging them in decisions that matter to them.

Patients and families work in collaboration with our teams to plan and co-design services and to influence programs and services in real time, as they are created.  

Check out our Profiles in Excellence for stories about patient and family engagement. 


To share your stories of Patient and Family Engagement, email us at

Health Information Management

A one-stop shop to help patients, researchers and institutions find information on how to access health records and clinical documentation resources for physicians and clinicians.

The British Columbia Patient-Centred Care Framework


CKNW Orphan’s Fund
David Foster Foundation 
Kidney Foundation 
Lions Society 
War Amps 
Angel Flight 
Variety Club The Children’s Charity 

Travel Assistance

These programs offer transportation support for families travelling from out-of-town to their medical appointments and for hospital stays.


  • Health Connections - Each health authority has a unique travel assistance program for residents of their region who need to travel within the province for out of town medical care.
  • Hope Air - Arranges free flights to get financially-disadvantaged Canadians to the healthcare they need.
  •  TAP - Travel Assistance Program - Helps alleviate some of the transportation costs for eligible BC residents who must travel within the province for out-of-town medical care.  Ask your family doctor or your medical team for a form.
  • Other Travel Help -The TAP has partnered with a number of different transportation companies who provide reduced rates for travel to and from medical appointments. Look for the list of "transportation partners".

Government Information

BC Ambulance Service  
BC Government Directory 

Employment Insurance 

Ministry of Social Development and Innovation






Tab Heading
SOURCE: Patient Experience ( )
Page printed: . Unofficial document if printed. Please refer to SOURCE for latest information.

Copyright © BC Women's Hospital. All Rights Reserved.

    Copyright © 2017 Provincial Health Services Authority.