To continuously improve patient experience is a priority and responsibility shared by everyone at PHSA. We strive to continuously partner with patients, families, supporters, providers and staff on quality and safety, which is inherent in all we do.
BC Women's Hospital & Health Centre benefits from Patient Advisors, who are responsible for developing, sustaining and evaluating partnership opportunities between patients, families, providers, and staff.
Patient Advisors work in partnership with agency staff to plan and implement strategies to ensure active patient engagement. These roles develop and build capacity around partnership strategies, and coordinate existing and new feedback systems on services, support and other planning activities. They also support health care professionals in practicing appropriate and effective interpersonal approaches with patients and families.
C&W Patient & Family Engagement Advisor:
Katie Plain 604 875-2345 ext. 3519
NICU Family Engagement Advisors:
Sara Walker 604-875-2000 ext. 6088
Maria Abrams 604-875-2000 ext. 8626