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Consent for use of email

To receive care through Complex Chronic Diseases Program and Virtual Health services, we would like to communicate with you via email.  

We collect your personal information only as authorized under section 26(c) and (e) of the BC Freedom of Information and Protection of Privacy Act ("FIPPA"). We collect, use, and share your personal information for the following purposes:
  • To confirm your identity (e.g., Ministry of Health Services)
  • To provide ongoing care and support, which could include further referrals 
  • To help us to plan, maintain, and improve our care and services
  • To keep you informed about your healthcare
Your personal information will be shared with the provider who referred you and healthcare providers involved in your care to ensure a consistent and continuous level of care. Be assured that all information you provide to us, including details about the care you receive, is confidential.

We are committed to working with you to assess, evaluate, and continuously enhance our Virtual Health service, ensuring it effectively meets your healthcare needs. You may be invited to participate in surveys in the future.

Please note that the PHSA Virtual Agreement is a secure online process. If your browser indicates that the process is not secure, it is because the URL applies to the entire BCW website, rather than the specific Virtual Agreement webpage.

If you have any questions about the collection or use of your personal information, please contact PHSA Privacy Office, 200 - 1333 West Broadway Vancouver, BC V6H 4C1. You may also contact the PHSA Privacy Office by phone: 1-855-229-9800 or by e-mail:

If you choose not to provide your email and consent, we will work you to ensure your care needs are met in person or over the phone. 

CONSENT: I consent to receive emails from the Complex Chronic Disease Program for Virtual Health Services, allowing CCDP to schedule future appointments and send me surveys regarding the quality of care I received. I consent to allow the Complex Chronic Disease Program to share my email with other health care providers as a component of my care. 

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