Public Accountability

Within all our services and programs, we are committed to maintaining and continuously improving the quality and safety of our care for women, newborns and families.

BC Women’s is part of the Provincial Health Services Authority. Please see the Quick links for information about our Board of Directors and Accountability.

Accreditation

BC Women’s Hospital + Health Centre has once again achieved Exemplary standing by Accreditation Canada. This is the highest level of accreditation granted to a health care organization following an assessment of the quality of its services in the context of nationally accepted standards.

Accredited with Exemplary standing – a status that fewer than 10 per cent of organizations surveyed achieve – demonstrates the tremendous work done here every day for our patients and their families.

BC Women’s is dedicated to improving quality health care through Accreditation Canada’s Qmentum program. The accreditation process is an ongoing continuous quality improvement cycle culminating with a multi-day surveyor visit approximately every four years. Our most recent survey took place in February 2017. We have attained the highest level of performance, achieving excellence in meeting the requirements of the accreditation program.

We are committed to ensuring the safety of all our patients and their families, visitors, physicians, and staff. Through this process we demonstrate our commitment to patient safety and delivering continuous quality health care services.

At BC Women’s we are guided by and follow provincial patient bill of rights. For more information, visit:

BC Women's Patients' Rights and Responsibilities

We have a number of ways to recognize our staff, volunteers and physicians for the great work that they do. We also recognize how important feedback is from patients and families, too, which is why we have a Patient Care Quality Office (PCQO).

Baby-friendly

BC Women's is the largest tertiary care hospital in Canada to be designated Baby-friendly.

Being Baby-friendly means we support women's informed choices about infant feeding. We are committed to promoting, protecting and supporting breastfeeding, and to ensuring that all families receive information to support their infant feeding choices.

Part of a global movement

It is a global initiative from the WHO/UNICEF that encourages health care providers to give care based on the best available evidence to support families to make informed infant feeding choices.

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