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CCDP Virtual Health

Virtual Health is a patient-centered care model focused on connecting patients, families and providers, through the use of technology to promote wellness, specialty care and improved outcomes.

The Complex Chronic Diseases Program (CCDP) is pleased to offer patients the opportunity to attend some appointments virtually. In a Virtual Health visit you are able to be in contact with your health care providers in the same way as an in-person visit, using technology.

If you would like to participate, please follow these instructions:

1Complete Virtual Health Patient Agreement

Review: Your Health Information Statement
Fill out: Virtual Health Patient Agreement webform

2Schedule a Virtual Health visit with CCDP

We will contact you to schedule your next appointment. You may choose Virtual health if it works best for you. Download the Virtual Health Patient Checklist to find out how to connect with Virtual Health. 

3Set-up your Device

You will receive an email invitation for your Virtual Health visit. Set up your device as soon as possible when you receive the invitation. You may refer to Quick Tips below to see step-by-step instructions for your device:

4Meet your Provider Virtually

At the time of the appointment, tap or click the link in your email invitation, follow prompts, and join as a guest to meet your provider virtually. 

5Patient Feedback Survey

After your virtual visit you are invited to complete the Patient Feedback Survey

Frequently Asked Questions

All active CCDP patients are able to try Virtual Health. You will need a referral from your primary health care professional to become a CCDP patient. You will become an active patient after orientation and intake. 

It means you will have Virtual Health as a visit option in your journey with CCDP. If a Virtual Health visit is not meeting your needs, the session may be changed to an alternative visit type (phone visit for example) as soon as possible. 

If you choose Virtual Health as a visit option, we will email you a meeting invitation titled CCDP Consult with XX @ Time, Date within 24 hours after the scheduling call. 

If you have difficulty receiving the invitation after 24 hours, feel free to contact us at 604-875-2061. Please make sure you check your spam and add as an email contact.

If you have technical difficulty joining the meeting, please call the CCDP office to switch to a telephone consult with your provider. At the time of your appointment, your provider will call you if you don't arrive in the virtual lobby after 10 minutes. 

SOURCE: CCDP Virtual Health ( )
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