You need a referral from a healthcare professional for this Clinic.
We will contact you with an appointment time. Your appointment may be approximately two hours long.
Please arrive fifteen minutes early for your appointment.
If you need to change or cancel your appointment, please call 5 business days before your scheduled appointment.
- Care card and picture ID.
- Name, address and phone number of your primary health care professional.
- Comfortable clothing and snacks.
We have a strict scent free policy. We ask that you don’t wear perfume, scented deodorant, soap, clothing fabric softener or aftershave at least 24 hours before your appointment.
To become a patient of the program, you must have a completed referral form from your primary health care professional (such as a family doctor, nurse practitioner, naturopathic doctor, or specialist) who will support your daily chronic disease management and follow your ongoing health. If you already have a referral, another one does not need to be submitted.
We will work directly with your primary health care professional to
ensure that they receive information to provide you with the best available
standards of care. If you do not have a regular health care professional, we can
provide a list of General Practitioners and Nurse Practitioners who are
accepting new patients.
We understand that living with these complex and chronic diseases means that sometimes appointments need to be changed or cancelled. We will wait to hear from you to reschedule any cancelled or missed appointments. We encourage you to contact us as soon as you are able to commit to the appointments.
Because of the nature of our program and the people waiting for care, we require 48 hours notice to cancel appointments.
If you cancel or miss 3 appointments during your time in the program, the next step will be a call with one of the program nurses to discuss your goals and if it is the right time for you to be in the program