​Our Indigenous Health team led a panel discussion in the morning to share how we can practice cultural safety and cultural humility through patient experience. 

“Cultural safety is that foundational piece to be able to build relationships with Indigenous peoples and families and to really give them the autonomy, confidence and respect to be able to be a part of their own experience,” says Jacquelyn Nadrazsky, Indigenous Health operations lead.

BC Children’s and BC Women’s created a Patient Experience Roadmap to guide our interactions with patients, their families and supporters. The roadmap provides a framework to help our staff and care providers ensure everyone who visits and stays at our hospitals has a positive and the best experience possible. As part of the roadmap, cultural safety and cultural humility are outlined and are a couple of the guiding principles that are stressed when interacting with patients and families.

“Cultural safety is a new word in the work setting and I’m so glad we’re talking about it. To put those words into action, for me, is getting to know my patients and sharing my Indigenous-lived experience,” says Susan Soloman, complex care social worker.

We capped off the day with a celebration at BC Women’s Indigenous Outdoor Sacred Healing Space. Staff and community members were in attendance to honour our nation’s Indigenous Peoples with song and drums, and it was an opportunity for our community to come together and connect.

Learn more about our Indigenous Health program.