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Celebrating, Paola Zen, a dedicated team member who helps support preemie long-term health

Paola is a key contact for families and her colleagues say she is one of the most approachable colleagues that they have worked with. 
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​Today, we are featuring Paola, who is a recipient of a 2018 PHSA+ Award. The PHSA+ Awards celebrate individuals and teams across our organization that demonstrate excellence and advance our organization by living the PHSA values. These awards showcase and recognize the passion, hard work and dedication of our staff and promote our ongoing commitment to support employee engagement.  


Can you tell us a little bit about what you do at BC Women’s?
I am the scheduling coordinator for the Neonatal Follow-up program at BC Women's. We are a multi-disciplinary clinic and I organize the schedules for our team members and the wonderful families we follow from across the province. I also take care of the day-to-day duties of the clinic: greeting families when they first arrive, answering phone queries, clinic preparation and caring for the patients while parents visit with other team members.

How did you feel when it was announced that you are a PHSA+ Award winner?
I was very excited, humbled and honoured to be recognized for the work I do!

What is your favourite thing about working at PHSA?
Working together for a common goal to provide a positive experience for our families/patients.  

What gets you out of bed in the morning?
The aroma of freshly brewed coffee!

What do you like most about your job?
Interacting with an amazing group of people who are part of the Neonatal Follow-up program, including both families and fellow co-workers! Enjoying diversity in the workplace – every day has something new and presents fresh challenges.

What is most rewarding about your job; what makes it worthwhile?
At the end of the day, knowing that I am a small part of a big team helping a vulnerable patient population and seeing the difference our clinic makes in the lives of our patients and their families. This is extremely rewarding and makes my job worthwhile.

What is your proudest moment at PHSA?
I've been working here for over 30 years, so there are many proud moments. However being nominated and receiving this award is definitely at the top of the list!

Why did you choose to work at PHSA? Why this job? 
I started at BC Children's Hospital 33 years ago as a student and was offered a job at the end of my practicum. I began in the oncology clinic, then radiology and have been in Neonatal Follow-up for the past 22 years. I haven't looked back since!

What is something that someone may not have realized about your job - a little unknown fact or something unexpected?
I was able to initiate our program’s participation with Dreams Take Flight, which is a non-profit organization that takes patients on a one-day, fun-filled trip to Disneyland each year. With help from the team, we choose five lucky kids and then I work with Dreams Take Flight to make it become a reality for our well-deserving patients.  

How do the PHSA values show up in your work?
Respecting people and being compassionate to their needs is key to what I try and accomplish on a daily basis. I am very lucky to be supported by a great team who allow me to share my thoughts in a productive environment. This allows me to serve with purpose.

BC Women's Hospital + Health Centre; People in Profile
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