Today, we are featuring Paola, who is a recipient of a 2018 PHSA+ Award. The PHSA+ Awards celebrate individuals and teams across our organization that demonstrate excellence and advance our organization by living the PHSA values. These awards showcase and recognize the passion, hard work and dedication of our staff and promote our ongoing commitment to support employee engagement.
I am the scheduling coordinator for the Neonatal Follow-up program at BC Women's. We are a multi-disciplinary clinic and I organize the schedules for our team members and the wonderful families we follow from across the province. I also take care of the day-to-day duties of the clinic: greeting families when they first arrive, answering phone queries, clinic preparation and caring for the patients while parents visit with other team members.
I was very excited, humbled and honoured to be recognized for the work I do!
Working together for a common goal to provide a positive experience for our families/patients.
The aroma of freshly brewed coffee!
Interacting with an amazing group of people who are part of the Neonatal Follow-up program, including both families and fellow co-workers! Enjoying diversity in the workplace – every day has something new and presents fresh challenges.
At the end of the day, knowing that I am a small part of a big team helping a vulnerable patient population and seeing the difference our clinic makes in the lives of our patients and their families. This is extremely rewarding and makes my job worthwhile.
I've been working here for over 30 years, so there are many proud moments. However being nominated and receiving this award is definitely at the top of the list!
I started at BC Children's Hospital 33 years ago as a student and was offered a job at the end of my practicum. I began in the oncology clinic, then radiology and have been in Neonatal Follow-up for the past 22 years. I haven't looked back since!
I was able to initiate our program’s participation with Dreams Take Flight, which is a non-profit organization that takes patients on a one-day, fun-filled trip to Disneyland each year. With help from the team, we choose five lucky kids and then I work with Dreams Take Flight to make it become a reality for our well-deserving patients.
Respecting people and being compassionate to their needs is key to what I try and accomplish on a daily basis. I am very lucky to be supported by a great team who allow me to share my thoughts in a productive environment. This allows me to serve with purpose.