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Services
The Family Practice Centre provides a full scope of family practice services to individuals and families living in our community.
How We Work The Family Practice Centre is part of the Provincial Ministry of Health’s Primary Health Care Organization (PHCO). The PHCO brings physicians, nurses and other allied health professionals together in group practice settings. They take a multidisciplinary team approach to patient care, emphasizing such things as increased access to advice and care, and integration with other community services.
As a PHCO, we are funded with a new form of payment. We are not paid for each medical service provided, instead we receive an annual funding payment for each patient registered to the Centre. This annual payment is reduced significantly if you seek primary care services outside of the Family Practice Centre (hospital emergency room visits and Specialist visits are excluded). For example, if you attend a walk-in clinic, we lose the funding for your future care. After three visits to a physician outside of our practice, patients will automatically be de-registered by the Ministry of Health.
Registered Patients Your physician will register you with the Ministry of Health on your first new patient visit. As a registered patient of the Family Practice Centre, you will have access to our entire team of health care providers as well as extended services. Our health care team includes physicians, a nurse practitioner and dietician. Extended services include telephone prescription renewals and medical advice over the phone.
What You Can Expect from Us
- Privacy and confidentiality is respected
- Timely appointments or contact with caregiver
- Reasonable waiting time and if there are to be delays notification of this
- Reasonable continuity of care
- Considerate and respectful care
- Information about all aspects of your care
- Partnership with the health care team in making decisions about your health
- Ability to have a support person during visits
- Referral when appropriate
- Access to your record
- Hygienic environment
What We Expect from You
- To work as a partner with us and to accept responsibility for decisions about your health care
- To provide us with accurate information about your health
- To ask questions if you do not understand some aspect of your care
- To keep appointments and give 24 hours notice when you cannot attend
- To commit to obtaining all of your primary medical care from the Family Practice Centre
AppointmentsYou can set up appointments by calling (604) 875-2029 and pressing 1 for appointments.
Appointment lines are open:
8:30 a.m. and 7 p.m. Monday to Thursday
8:30 a.m. to 5 p.m. on Friday
10:00 a.m. to 2 p.m. on Saturdays
If you call during non-peak hours (before 9:30 am or after 5 pm), you may have a shorter wait time to speak with the receptionist.
The receptionist will ask about the nature of your visit to the physician. This helps us determine the length of the visit required and aids in a more efficient schedule. Please provide as much detail as possible about the need for your appointment to help staff make an appropriate booking.
Prescription Renewals Most prescription renewals are available over the phone to registered patients. If you require a prescription renewal, contact your pharmacy. The pharmacy will fax us your renewal request and we will call your pharmacy once your physician has approved it. You do not need to contact the Family Practice Centre for your renewal. Please allow 24 hours turnaround time for your prescription renewals.
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